Departments

Routing groups conversations can be assigned to.

📄️List departments

List departments

📄️Create a department

Requires supervisor or admin.

📄️Get a department

Get a department

📄️Update a department

Requires supervisor or admin.

📄️Delete a department

Requires supervisor or admin.

📄️Sync a department's agents

Replaces the department's agent set with the supplied user ids (drives department-aware auto-routing). Requires supervisor or admin. Each id must be a staff member of the current tenant.

📄️Get department display settings

Tenant-level department DISPLAY settings — where departments appear

📄️Update department display settings

Partial update. Admin / supervisor only (manage-departments).