Inbox
Inbox-workflow settings (the editable default block notice).
Get inbox settings
Returns the current tenant's inbox-workflow settings (the default
Update inbox settings
Partial update of the tenant inbox settings (currently the default
Get conversation routing settings
Returns the tenant's channel-agnostic conversation-routing policy (the
Update conversation routing settings
Partial update of the routing policy (enabled / strategy). Admin only.
Conversations waiting for an owner
The supervisors' waiting list (doc 64 §6.5): unowned conversations that
How many wait, per department and reason
How many wait, per department and reason
Act on several waiting conversations
Doc 64 §6.5. `assign` gives them to one person (each atomically — one
The team board
Who could take work now and how loaded they are — the same facts
The assignment rules, in order
Ordered 'conditions → target' rules (doc 64 §4.3); the first that
Add a rule (last in order)
Requires `assignment_rules.manage`.
Set the rules' order
Set the rules' order
Which rule a conversation would match
Every rule with each condition held or not, and the first match. Writes nothing.
Change a rule
Change a rule
Remove a rule
Remove a rule
Get the assignment policy
The tenant's assignment policy (doc 64 §3): how conversations that need
Update the assignment policy
Partial update. The first write turns the derived profile into an