The number's business hours and wait queue (SES-1 F5)
GET/api/channels/:channel/calls/switchboard
OURS, not Meta's. The calendar is enforced by the platform on every inbound call, which is why this endpoint never touches Graph: a tenant whose Meta calling App Review has not landed still gets working business hours, and a Graph outage cannot stop them editing the schedule.
Meta's native call_hours is an optional MIRROR of this calendar
(mirror_to_meta), so the customer's WhatsApp can show "closed" before
they dial. Admin-gated (Channel view).
AVAILABLE ON ANY CHANNEL THAT CARRIES VOICE — WhatsApp, Messenger and
both phone lines. It used to demand WhatsApp, which was the MIRROR's
requirement mistaken for the feature's, and left every switchboard
setting unreachable on a trunk the panel already offered them for.
A channel with no voice provider still answers 404.
Request
Responses
- 200
- 404
The switchboard configuration.
Resource not found (or not visible to the current tenant).