ikas

Connect your ikas store and three things arrive in ConnectWiz:

• The customer, on every channel. Someone who bought in your ikas store is matched to the same person when they write to you on WhatsApp, Instagram, email or the website chat — by email address and by phone number.
• Orders, shipments and returns. They appear on the customer's contact card, with the carrier, the tracking number and a tracking link, and Wiz uses them to answer "where is my order?".
• Chat on your storefront. One click puts the ConnectWiz chat on your ikas store — no theme editing.

What ikas does not let any tool do

ikas's API has no product reviews, no product questions, no contact-form messages and no customer messages. No integration can read or answer them, ours included — which is why ikas is an integration, not a channel. Your shoppers reach you through the chat you put on your storefront, and through every other channel you already use.

Two ways to connect

	Connect with ikas	Connect with a private app
What you do	Type your store name, approve ConnectWiz on ikas's own screen	Create an API key in your ikas admin and paste it here
When it is offered	When ConnectWiz's ikas app is available; until then the button is marked Coming soon and cannot be pressed	Always

Both give the same result. If Connect with ikas is marked Coming soon, use the private app — it needs nothing from anyone but you.

Connect

1. Go to Settings → Integrations → ikas.
2. Type your Store name: the part of your store address before .myikas.com (for magazam.myikas.com, type magazam).
3. Choose the Order history to import: None, Last 30 days or Last 90 days. Orders changed in that period are copied now; new orders arrive automatically afterwards.
4. Then either:
   • press Connect with ikas, approve access on the ikas page that opens, and you come back here connected; or
   • fill in Connect with a private app (see below) and press Connect.

ConnectWiz checks the details with ikas before saving. A wrong key is refused on the spot, and a store that is already connected to another ConnectWiz workspace cannot be connected a second time.

Where to find the private-app details

1. In your ikas admin, open Apps → My Apps.
2. Choose Private Apps and create a new Standard App.
3. Give it read access to orders, customers and products — and storefront access if you want the chat on your store.
4. Copy the Client ID and the Client secret. ikas shows the secret only once; ConnectWiz stores it encrypted and never shows it again.

What you see after connecting

The ikas page shows the store, how it is connected and whether it keeps up:

• Orders in ConnectWiz — how many orders are held.
• Last sync — orders are also checked every 15 minutes, so a missed update from ikas is caught up automatically.
• Live updates — Active when ikas tells ConnectWiz about new and changed orders the moment they happen.
• Sync now — fetches changed orders immediately and re-registers live updates if they were off.

The customer on every channel

ConnectWiz matches a person to an ikas customer in this order:

1. Email. ikas orders carry the buyer's real email address, so a contact with the same email is matched.
2. Phone. A WhatsApp or phone contact is matched when exactly one ikas customer ordered with that number. When the number fits more than one person, ConnectWiz suggests the match on the contact card and you decide.
3. Order number. On the contact card's Orders tab, use Link an ikas order and type the number the customer gave you. Wiz can do the same in a conversation, but only after the customer proves it is their order (the last four digits of the phone number, or the full name on the order).

An ikas order never creates a contact on its own: only people who talk to you become contacts. A contact who orders becomes a customer.

Orders and returns on the contact card

The Orders tab lists the customer's ikas orders, each marked with the ikas sign, with its status in your language (for example Ready to ship, Shipped, Delivered), the carrier, the tracking number and a Track parcel link.

ikas returns and cancellations lists the orders where a return or a cancellation was requested, accepted or rejected. ikas records these as order statuses, not as written requests, so there is no customer explanation to show.

Chat on your storefront

Under Chat on your storefront, choose the Storefront and press Add to storefront. The chat appears on your ikas store with your workspace's widget settings, and messages arrive in the Inbox like any website chat. Remove takes it off again.

This needs the storefront permission: with a private app, tick it when you create the app; with Connect with ikas it is part of the approval.

Privacy

ConnectWiz copies only what conversations need: order number, statuses, amount, items, city and district, carrier and tracking. It never stores the national ID number (TCKN), tax number or tax office, the street address, the buyer's IP address or any payment detail. Wiz never sees a full address.

Disconnecting

Disconnect on the ikas page removes the store: its orders are deleted from ConnectWiz, live updates and the storefront chat are switched off. Links between contacts and their ikas accounts stay.

If you remove the ConnectWiz app in ikas, the ikas page says so and offers to connect again.