Pazarama

Connect your Pazarama store and three things arrive in ConnectWiz:

• Customer questions. What shoppers ask through Pazarama's "Ask the seller" lands under Comments, grouped under the product, and you answer from there. That includes private questions — ones only the asking customer sees, usually about their order.
• Orders, returns and cancellations. They appear on the customer's contact card, and Wiz can use them to answer "where is my order?".
• The customer, on every channel. A Pazarama buyer is matched to the same person when they write to you on WhatsApp, by phone, by email or anywhere else.

What Pazarama does not let any tool do

Pazarama's integration API has no product reviews, no store ratings and no customer messages. No integration can read or answer them, ours included. Customer questions are the only written conversation with shoppers that Pazarama opens to integrations, and that is what this channel carries. Pazarama also has no webhooks: everything is fetched on a schedule (see How often things update).

Before you start

• Plan. Pazarama is a premium channel, like Trendyol and the app store reviews. It is available on plans that include premium channels and uses one channel slot. See Plans and subscription.
• Your integration key. In the Pazarama seller panel (İş Ortağım) open My Account (Hesabım) → Account Information (Hesap Bilgileri) → Integration Information (Entegrasyon Bilgileri). You need two values: Client ID and Client Secret.

Do not generate a new key

Pazarama shows a key only once, when it is generated — and generating a new one cancels the old one immediately. If another integrator already uses your key for orders, stock or invoices, a new key stops it at that moment.

Use the key you already have: ask whoever set up your current integration, or use your own record of it. If the key is lost and you must generate a new one, enter the new key both in ConnectWiz and in your other integrator.

• The key's age. Pazarama resets every key 365 days after it was generated, and it does not tell integrations when that was. If you know the date, enter it when connecting: ConnectWiz then warns you 30 days before the reset.

Connect

1. Go to Settings → Channels → Add channel → Pazarama (customer questions).
2. Paste the Client ID and Client Secret.
3. Optionally enter Key generated on.
4. Choose Import history: none, 7, 30 or 90 days. History is imported quietly. It sends no notifications and Wiz does not answer it.
5. Save. ConnectWiz checks the key with Pazarama before saving. A key Pazarama refuses is rejected on the spot.

Answering customer questions

New questions arrive within about five minutes, under Comments, grouped under the product they were asked about (picture and name).

Pazarama's rule	What you see
Pazarama expects an answer within 24 hours of approving the question. A later answer is still accepted but lowers your store score.	A countdown on the question. It turns amber in the last day and red in the final hours, then shows Late — an answer is still possible. When Pazarama's approval time is unknown, the clock runs from the moment the question was asked and says estimated.
A private question is seen only by the customer who asked, and it names their order.	The question carries Customer only · order #…. The order's status and tracking are on the customer's card.
Pazarama checks every answer and rejects answers with contact details, insults or political content.	Sent to Pazarama, then Awaiting Pazarama approval, then Published or Rejected by Pazarama.
A rejected answer reopens the question.	The refused text is shown and you can answer again.
A published answer cannot be edited.	The reply box is replaced by the reason.
An answer can be up to 2,000 characters.	A counter under the box.

ConnectWiz refuses to send an answer that contains a phone number, email address or link — Pazarama would reject it.

Hiding, liking or messaging the asker privately is not possible on Pazarama, so those buttons do not appear.

Letting Wiz answer

By default Wiz writes a draft for each new question, using what Pazarama says about the product (name, brand, description, price, stock). On a private question it also uses the order: its status, the carrier and the tracking number, and the city — never the street address, phone number or email. An agent reads the draft and sends it.

You can switch Wiz to answer on its own in the channel's comment AI settings. Pazarama moderates every answer and a rejected one reads badly on your store, so drafts for approval are the safer default. Wiz is instructed never to put contact details in a Pazarama answer, and any that slip through are cut out before the draft is saved.

Orders, returns and cancellations on the contact card

Once connected, ConnectWiz keeps a copy of your Pazarama orders, returns and cancellations. On a contact's profile, the Orders tab shows:

• their Pazarama orders, with status, the carrier and the tracking number;
• their Pazarama returns and cancellations, with the reason, the customer's note and the status.

When that person writes to you, Wiz knows their recent orders and can answer "where is my order?" with the status, the carrier and the tracking number. Wiz is never given the street address, only the city.

What is not kept: Pazarama sends the buyer's Turkish ID number and tax number with invoice addresses. ConnectWiz discards them and never stores them.

One customer, every channel

A Pazarama buyer and the person who messages you on WhatsApp are often the same person. ConnectWiz joins them in these ways:

• By private question, with certainty. A private question names the order it is about, and Pazarama says the asker is that order's customer. The question is filed under the order's customer straight away.
• By phone number, automatically. Orders and returns carry the buyer's phone. When a contact on any channel has the same number, the two are joined. Both 05… and 5… spellings are understood.
• By email, for matching only. Pazarama shares the buyer's email. When a contact on another channel (your web chat, your mailbox) has the same email, the two are joined. The email is only used to recognise the person: it is never copied onto the contact and never used for campaigns or marketing.
• By order number. Open their profile → Orders → Link a Pazarama order and enter the number. If you sell on more than one marketplace, pick the marketplace first. Wiz can do the same in a conversation, but only after the customer confirms the last four digits of the order's phone number or the full name on the order.
• Never by name alone. A name match only raises a Possible matches suggestion, exactly as for Trendyol.

How often things update

Pazarama has no webhooks, so ConnectWiz asks on a schedule:

What	How often
New questions	Every 5 minutes
Outcome of your answers (approved, published, rejected)	Every 15 minutes
New orders, returns and cancellations	Every 15 minutes (the last 2 days)
Shipping, delivery and return updates on older orders	Once a day (the last 45 days)

Sync now on the channel's Connection tab fetches everything immediately.

The key's 365-day reset

Open the channel (Settings → Channels → Pazarama, Connection tab). The Pazarama connection card shows the Integration key with its state:

State	What it means	What to do
Key valid	The key works and is not close to its reset.	Nothing.
Key expires in N days	Less than 30 days to Pazarama's reset.	Close to the date, generate a new key in the seller panel and enter it with Enter a new key — and in any other integrator that uses it.
Key expired or revoked	Pazarama refused the key: it reached its reset, or a new key was generated elsewhere. Questions, orders and returns stop arriving.	Enter a new key: paste the new Client Secret (and the Client ID only if it changed), then Save key. The channel keeps its questions and orders.
Key date unknown	You did not enter the generation date.	Enter it with your next key to be warned before the reset.

Troubleshooting

Symptom	Cause
"Pazarama did not accept this Client ID and Client Secret" when connecting	A typo, or the key was replaced: if a new key was generated in the seller panel, the old one no longer works. Copy the current key.
Questions and orders stopped arriving	The key reached its 365-day reset or was regenerated. The channel shows Key expired or revoked; enter the new key.
An answer stays "Awaiting Pazarama approval"	Pazarama is still reviewing it. The status updates within about 15 minutes of Pazarama's decision.
The Pazarama card shows "Not available on this plan"	Pazarama needs a plan with premium channels.
A customer's orders don't show on their card	Their contact has no phone number or email, or different ones from the order. Use Link a Pazarama order.